Get in Touch With Us

This is the page to use if you want to contact the Non Gamstop Casinos editorial team. We publish research-based guides and reviews about casinos that operate outside the GAMSTOP scheme. Readers write to us to query a review, flag out-of-date information or suggest a topic. Below you will find what we can help with, what we cannot, and who to contact when your problem is with a casino itself.

Disclosure: some pages on devoncliffs.org.uk link to casinos, and we may earn commission if you sign up through those links. Commission does not decide where a casino appears in our rankings, and it does not affect what we say about it.

How to reach the editorial team

Use the contact form or the contact link in the site footer, if one is shown, or the email address given there. We have not published a phone number, live chat or postal address on this page, so please be wary of anyone claiming to be us through those channels. We will never ask for your casino password, card details or ID documents.

A short, specific message gets the quickest reply. Please include:

1. The page address or title you are writing about.
2. The casino name, if your question concerns one.
3. What you read, what you think is wrong or unclear, and the date you saw it.
4. A link or screenshot of the source, if you are reporting a change to terms.

We have not set a guaranteed response time. We read every message, but we cannot promise a reply to each one, particularly if it is a general comment rather than a question.

What we can help with

• Corrections. Bonus terms, wagering requirements, minimum deposits, withdrawal limits and payment options all change. If a casino's current terms differ from what we have written, tell us. Our information is checked against the date shown on each page, and we mark advertised offers as advertising rather than confirmed fact.
• Questions about our reviews. If you want to know how we assessed a casino, or why one ranks above another, we will explain. Our editorial ratings are our own judgement. They are not customer-review scores.
• Topic suggestions. Tell us if you would like a clearer explanation of something such as KYC checks, game contribution to wagering, currency conversion or the difference between Great Britain and the wider UK in regulation.
• Business and editorial enquiries. Operators and partners may write to us, but a message cannot buy a higher position or a changed review.

What we cannot do

We are an information site, not a casino, a regulator or a dispute service. This matters if you are writing to us about money.

• We cannot access your casino account, release a withdrawal or reverse a decision.
• We cannot act as your representative in a dispute, or guarantee any outcome from one.
• We cannot offer legal, financial or debt advice.
• We cannot confirm whether a particular operator will accept you, or whether a payment method will work on your account. Check this with the casino before depositing.

If you have a problem with a casino

Start with the casino's own customer support, and keep a record of every exchange. Save screenshots of the terms that applied when you claimed a bonus, along with transaction references and dates. Then follow the complaints procedure in the casino's terms. Most operators set out an internal escalation step first.

Be aware that casinos not covered by a UK Gambling Commission licence sit outside the UK regulator's complaints routes. Many hold an overseas licence instead, and what protection that gives you varies by licensing body. Accepting British players is not the same as being authorised to serve them under British rules. Our guide to trusted non GamStop casinos in the UK explains these differences and how we approach them.

For the most common withdrawal disputes, the cause is usually an unfinished identity check, an unmet wagering requirement or a breached maximum bet rule. Reading the terms before you deposit is the cheapest protection you have.

If gambling is causing you harm

Please do not wait for a reply from us. Support is available now:

• GamCare runs the National Gambling Helpline on 0808 8020 133, and offers online chat. It is free and confidential.
• GAMSTOP lets you self-exclude from online gambling companies licensed in Great Britain, for six months, one year or five years. If you have excluded yourself, think carefully before seeking out sites outside the scheme.
• Blocking software and your bank's gambling block can add another barrier on your devices and cards.
• Deposit and loss limits, and self-exclusion tools, are available at most casinos. Use them.

You must be 18 or over to gamble. Gambling should never be treated as a source of income or a way to solve money worries. If debt is a concern, free debt advice services can help.

How we handle your message

We use your details only to answer your enquiry. If you report an error, we will check it against the casino's current published terms and update the page, with a revised date where the change is material. If we cannot verify a claim, we will say it is unresolved rather than treat it as fact.

Thank you for helping keep Non Gamstop Casinos accurate. Reader reports are one of the most useful checks we have.